Shipping Refund Policy - SWIFT SUPPLY LOGISTICS

Swift Supply Logistics – Shipping Refund Policy

At Swift Supply Logistics, customer satisfaction is the foundation of our logistics promise. We are committed to delivering every shipment with speed, accuracy, and care. However, we recognize that unforeseen circumstances may occasionally disrupt service. This Shipping Refund Policy outlines the specific conditions under which refunds or service credits may be issued.

1. ✅ Eligibility for Refunds

Refunds may be considered under the following conditions: • Confirmed Shipment Loss – If a shipment is officially declared lost while under Swift Supply Logistics’ custody. • Delivery Delay Beyond Guaranteed Window – If a shipment exceeds the promised delivery timeframe (only applicable where a delivery guarantee was explicitly offered). • Service Execution Errors – If Swift Supply Logistics fails to deliver the paid service (e.g., incorrect shipping method, misrouted delivery). • Duplicate Billing – If a customer is charged more than once for the same shipment.

2. ❌ Non-Refundable Situations

Refunds will not be issued under the following circumstances: • Delays due to customs, government regulations, or force majeure (e.g., natural disasters, strikes, pandemics). • Incorrect or incomplete recipient information provided by the customer. • Confiscation of prohibited or restricted items by authorities. • Minor delays where no guaranteed delivery time was offered.

3. 📬 Refund Request Process

To initiate a refund request, customers must follow these steps:
• Submit a Request – Contact our support team within 7 to 14 business days of the issue.
• Provide Documentation – Include relevant materials such as tracking numbers, proof of payment, and shipment details.
• Review & Verification – Our logistics team will investigate the claim and determine eligibility.
• Refund Approval – If approved, refunds will be processed within 5 to 10 business days via the original payment method.

4. 💳 Partial Refunds & Service Credits

In certain cases, Swift Supply Logistics may issue a partial refund or service credit instead of a full refund. Examples include:

Delayed delivery without total shipment loss.
Service disruptions affecting only part of the shipment

5. 📞 Contact for Refund Requests

For refund inquiries or claims, please contact:
📧 Email: support@swiftsupplylogistics.com

🔄 Policy Updates
Swift Supply Logistics reserves the right to update or modify this Shipping Refund Policy at any time. Significant changes will be communicated via our official website.